How does it work? »
Our tickets are different. Instead of sending them to you in the post we give you an entry code which is displayed on your screen once you’ve bought your tickets. We also email you confirmation of your entry code shortly after your order has gone through.
What ID do I need? »
The venue has the final say over the sort of ID you need to bring with you. We recommend you make sure you have ID with you when attending any SOtickets event. Any official ID, either with a photo or signature, should be fine. If the venue needs you to bring anything unusual we’ll specify it in your confirmation email. You will also need proof of age or concessionary status, if applicable.
What if I can’t go? »
Tickets purchased from SOtickets are strictly non-transferable and non-refundable. The only time we would offer a refund is if the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed. Significant changes being a change of headline act (concerts only) or venue.
What if the event is cancelled? »
Wherever possible we’ll contact you in advance on the email address you provided to let you know an event has been cancelled. Although this is not always possible when an event is cancelled at the last minute, we’ll do our best to contact you. If an event is cancelled we usually refund the face value of your ticket, if it’s postponed tickets are usually valid for the new date. Booking and transaction fees are non-refundable in all cases.
How much are your booking fees? »
We pride ourselves on having some of the lowest booking fees in ticketing. Our standard booking fee is 10% of the face value of your ticket. If your ticket has a high face value the chances are the booking fee will be less than 10%. The actual amount we charge is negotiated with the venue or promoter for each individual event, and it non-refundable in the event of a cancellation.
What’s the transaction fee for? »
The transaction fee covers the costs of processing orders. The transaction fee applies per order not per ticket. If you purchase six tickets, you only pay one transaction fee.
My tickets haven’t arrived… »
Our tickets are different. Instead of sending them to you in the post we give you an entry code which is displayed on your screen once you’ve bought your tickets. We also email you confirmation of your entry code shortly after your order has gone through, however the entry code itself, along with some ID is all you’ll need to gain entry to the event (for more on ID see above).
I didn’t receive my confirmation email. »
You can request a re-send of the confirmation email from our contact form on the SOtickets website.If you’re still having problems please check you’ve given us your correct email address and check your junk mail / spam folder as emails occasionally get forwarded there.
How do I know if my booking has gone through? »
Once you have completed the booking form and submitted your order, you will get an email confirmation from us – please ensure that you enter your email address correctly when booking. Your email confirmation will show details of your order including: show, date, venue, number of tickets and entry code.
You will also receive a transaction confirmation from PayPal. Many email account providers offer a filter service to protect you from unwanted junk mail or ‘spam’. It is possible that your email confirmation from us has been mistakenly filtered by this service; so if you do not receive email confirmation from us within 48 hours, please check your Junk Mail and/or Deleted Files folders first. If you still cannot find your confirmation email, you can request for it to be resent – by completing the contact form on our website.
How can I pay for my tickets? »
We use PayPal to process your payments. This ensures that all transactions are as secure as possible. You can pay for your tickets using a wide range of credit or debit cards.
Can I cancel my order if I change my mind? »
Unfortunately not. Tickets purchased from SOtickets are strictly non-transferable and non-refundable. The only time we would offer a refund is if the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed. Significant changes being a change of headline act (concerts only) or venue.
I’ve lost my entry code number – what can I do? »
You can request for it to be resent – by completing the contact form on our website.
What if I have purchased tickets for my son or daughter? »
If you purchased the tickets for a family member and you do not wish to attend. Please complete the contact form stating the details of the change, including the name for relocation and their relationship to you.
For any other queries or help, please contact us using our contact form or call customer services on 08454744718